What Is The Difference Between Staff Augmentation And Outsourcing?

Staff augmentation and outsourcing are two different approaches to obtaining Salesforce services and expertise. They involve different ways of sourcing and managing Salesforce talent. Here's a breakdown of the key differences:

Staff Augmentation

• Resource Integration: In staff augmentation, you add temporary or part-time Salesforce professionals to your existing in-house team. These professionals are considered an extension of your internal staff.
• Control and Management: You have direct control over the augmented staff's work and can manage them as you do with your internal employees. You define their tasks, provide guidance, and set priorities.
• In-house Environment: Augmented staff typically work from your office or remotely but collaborate closely with your existing team, understanding your business processes and objectives better.
• Flexibility: Staff augmentation is suitable for short or long term projects based on your dynamic needs or when you need specific skills or expertise for a limited period.
• Cost Control: While it may be costlier on a per-hour or per-project basis, you have more control over costs and can adjust the team size as needed.

Outsourcing

• Third-Party Service Provider: In outsourcing, you contract with a third-party Salesforce service provider or a consulting company to handle specific Salesforce tasks or projects.
• Expertise and Experience: Outsourcing often provides access to a pool of highly specialized Salesforce experts with deep domain knowledge. These experts are expected to deliver the required results.
• Less Direct Control: You have less direct control over the day-to-day activities of the outsourced team. The third-party provider manages the team, sets priorities, and ensures project completion.
• Cost Structure: Outsourcing can have a more predictable and potentially lower cost structure, especially for long-term or complex projects.
• Scalability: It's easier to scale up or down resources as needed, as the provider can allocate more or fewer staff members based on your project requirements.

Which option is better for your organization depends on your specific needs, the scale of your Salesforce projects. Here’s a quick comparison:

Challenges Overcome with Staff Augmentation

• Maintaining Control: Staff augmentation allows the organization to retain control over project direction, priorities, and day-to-day activities.
• In-House Expertise Enhancement: It helps in addressing skill gaps by integrating specialized talent into the internal team, enhancing the organization's expertise.
• Flexible Scaling: Staff augmentation enables the organization to quickly scale resources up or down based on project requirements.
• Cost Efficiency: It offers cost control and flexibility, allowing the organization to pay only for the services and hours it requires.

Challenges Overcome with Outsourcing

• Access to Specialized Expertise: Outsourcing provides access to specialized and highly skilled Salesforce experts who can address complex challenges and deliver results.
• Predictable Cost Structures: It offers predictable cost structures, making it easier for the organization to budget for long-term or intricate projects.
• Scalability: Outsourcing provides the flexibility to adjust resource allocation as per project demands, ensuring a more adaptive approach.
• Reduced Internal Workload: It alleviates the burden on internal teams, allowing them to focus on core business functions while the provider manages Salesforce tasks.

CUBE84’s Staff Augmentation Model

We empower your organization to hire experts/specialists for a period to manage your Salesforce instance, to fill gaps within your existing teams or fuel technical know-how into specific project needs. 

With the strong belief in true partnership, every employee of CUBE84 navigates through the engagement keeping your goals in mind. Our team is constantly getting to better know your organization’s business processes and aligning with the stakeholder’s mindset. We constantly strive to think on your behalf with the goal to reduce your time spent on the project.

CUBE84’s Projects Models

The Estimated Projects model is a perfect fit if you have a clear Salesforce requirement that needs to be met within a specific timeline. We can help you implement a comprehensive Salesforce solution, integrate a particular feature, or enhance your existing setup within a set budget and timeline.

CUBE84’s Managed Services Model

If you have a particular issue or requirement that pertains to your existing Salesforce configuration, we’re here to help! With hourly charges, this package benefits users who require configuration of administrative tasks, bug fixes, custom development, data migration, end-user testing and release management. Typically, this entails creating a weekly plan that can be implemented immediately.